Privacy Policy

1. Information We Collect

Orange Aligners collects information in two ways: directly from you when you use our services, and automatically through your use of our website.

Information you provide directly:

• Account registration details (name, practice name, email address, phone number)
• Partnership application data (practice size, scanner type, location)
• Clinical case submission data (patient scan files, treatment prescriptions, clinical notes — submitted by licensed dental practitioners)
• Billing and payment information (processed securely through our payment processor; we do not store full card numbers)
• Communications with our support and clinical teams

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Cookie data and similar tracking technologies

We do not collect personal health information about end patients directly. Patient scan data submitted by partner practices is treated as clinical case data processed on behalf of the submitting practice.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate our clear aligner manufacturing services
• Process case submissions and deliver orders to partner practices
• Communicate with you about your account, cases, and orders
• Send service updates, clinical guidance, and operational notices
• Improve our products, services, and website
• Comply with legal and regulatory obligations, including medical device documentation requirements
• Prevent fraud and maintain security of our platform

We do not use your information for advertising purposes, and we do not sell your data to third parties.

3. Data Sharing

We share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party vendors (e.g. cloud hosting, payment processors, shipping carriers) who process data solely to provide services to us and are contractually bound to protect your information.
• Clinical partners: In certain cases, anonymised case data may be reviewed by qualified clinical consultants who support our treatment planning operations under strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or regulatory authority, or to protect the rights, safety, or property of Orange Aligners or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance of any such transfer.

We never sell, rent, or trade your personal information to third parties for marketing or commercial purposes.

4. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse how our site is used. We use:

• Essential cookies: Required for core website functionality such as maintaining your login session in the Partner Portal.
• Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics). Data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences across visits.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our core services, though some site features may behave differently.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

• Account data is retained for the duration of your partnership and for a period of 7 years thereafter to meet financial and regulatory record-keeping requirements.
• Clinical case data (scan files, treatment plans, manufacturing records) is retained for a minimum of 10 years in accordance with medical device traceability requirements under FDA QSR and ISO 13485.
• Marketing communications preferences are updated or deleted promptly upon your request.

When data is no longer required, it is securely deleted or anonymised in accordance with our data destruction policy.

6. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection / Restriction: Object to or request restriction of certain processing activities.
• Opt-out of marketing: Unsubscribe from marketing communications at any time using the link in any email or by contacting us directly.

To exercise any of these rights, please contact us at privacy@orangealigners.com. We will respond to all requests within 30 days.

7. Contact

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Orange Aligners — Privacy Team
Email: privacy@orangealigners.com
Phone: +91 99334 73577
Address: Orange Aligners, India

If you are located in the European Economic Area and have an unresolved complaint, you have the right to lodge a complaint with your local data protection supervisory authority.